Who We Are
Subboost ("we", "us", "our") operates the website sub-boost.com and provides YouTube growth services including subscribers, views, watch hours, likes, and comments.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our services. By using Subboost, you agree to the practices described in this policy.
Data We Collect
When you place an order or interact with our website, we may collect the following information:
- Email address — used to send your order confirmation and updates.
- YouTube channel or video URL — the URL you provide for delivery of your order.
- Order number — generated automatically when you complete a purchase.
- IP address — collected by our hosting provider for security purposes.
- Browser & device type — collected via standard server logs.
- Pages visited & timestamps — used to understand how visitors use our site.
- We do not store your card details. All payment processing is handled by Stripe. We only receive a confirmation of payment and the amount paid.
How We Use Your Data
We use your data only for the following purposes:
- Order fulfilment — to deliver the YouTube growth service you purchased to the correct channel or video.
- Order confirmation emails — to send you a receipt and order details immediately after purchase.
- Order status tracking — to allow you to check the status of your order via our tracking page.
- Customer support — to respond to your questions or resolve any issues with your order.
- Fraud prevention — to protect against fraudulent transactions and chargebacks.
- Service improvement — to understand how our website is used and improve the experience.
We do not use your data for advertising, profiling, or any purpose other than those listed above.
Payments & Stripe
All payments are processed securely by Stripe, Inc. — a PCI-DSS compliant payment processor. When you click "Pay", you are redirected to Stripe's secure checkout page.
We receive from Stripe only: confirmation that payment was successful, the amount paid, your email address, and the Stripe session ID for our records.
Data Sharing
We do not sell, rent, or trade your personal data. We only share your data with the following third parties where strictly necessary:
- Stripe — for payment processing. stripe.com/privacy
- Our hosting provider (cPanel/shared hosting) — your data is stored on servers used to run sub-boost.com. The hosting provider has no right to access or use your data.
- Fulfilment partners — your YouTube channel or video URL is shared with our service delivery team solely to fulfil your order. No personal contact details are shared.
- Legal obligations — we may disclose your data if required to do so by law or in response to valid requests by public authorities.
Data Retention
We retain your order data (email, order number, YouTube URL, amount paid) for a period of 2 years from the date of purchase. This is necessary to:
- Handle any disputes or refund requests within a reasonable timeframe.
- Honour our 30-day refill guarantee.
- Comply with applicable financial record-keeping obligations.
After 2 years, your personal data is permanently deleted from our systems. You may request earlier deletion — see Your Rights below.
Your Rights
Under applicable privacy law (including GDPR for EU/EEA residents), you have the following rights regarding your personal data:
To exercise any of these rights, email us at info@sub-boost.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.
Cookies
Subboost uses only essential cookies necessary for the website to function. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.
- Session cookies — temporary cookies that expire when you close your browser. Used to maintain your session during checkout.
- Stripe cookies — set by Stripe during the checkout process for fraud prevention and session management. These are governed by Stripe's Privacy Policy.
We do not use Google Analytics, Facebook Pixel, or any other third-party tracking or advertising technology on this website.
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:
- HTTPS encryption — all data transmitted between your browser and our server is encrypted via TLS/SSL.
- No card data storage — payment details are never stored on our servers; all card processing is handled by Stripe.
- Access controls — order data is only accessible to authorised Subboost staff for fulfilment and support purposes.
- Webhook signature verification — all Stripe webhook events are cryptographically verified before processing.
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you discover a security vulnerability, please report it to info@sub-boost.com.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us:
- Website sub-boost.com
- Email info@sub-boost.com
- Response time We aim to respond to all privacy requests within 5 business days.
If you are based in the EU/EEA and believe we have not handled your data appropriately, you also have the right to lodge a complaint with your local data protection authority.